Privacy Policy

Last updated: 13 September 2026

Nyra Naturals Pty Ltd (“Nyra Naturals”, “we”, “us” or “our”) respects the privacy of individuals who interact with us.

This Privacy Policy explains how we may collect, hold, use and disclose personal information through our website, communications and other interactions with Nyra Naturals.

Where the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”) or other applicable privacy laws apply to Nyra Naturals, we will handle personal information in accordance with those requirements.

This Privacy Policy may be updated from time to time as our business, website, technology and legal obligations develop.

1. Personal information we may collect

The information we collect depends on how you interact with Nyra Naturals.

We may collect information including:

  • your name;

  • email address and other contact information;

  • information contained in enquiries, correspondence or feedback you send to us;

  • information you voluntarily submit through forms, surveys or interactive features;

  • information submitted through the Nyra Naturals Barrier Map;

  • information relating to your interactions or relationship with Nyra Naturals; and

  • technical information associated with use of our website, which may include IP address, browser type, device information, pages viewed, referring pages and website interaction information.

You may generally browse our website without actively providing identifying information to Nyra Naturals.

However, if you choose not to provide information reasonably required for a particular enquiry, request or website feature, we may be unable to respond to the enquiry, fulfil the request or provide that feature.

2. How we collect information

We may collect personal information directly from you when you:

  • contact or correspond with us;

  • submit an online form;

  • participate in the Barrier Map or another interactive feature;

  • subscribe to communications;

  • provide feedback;

  • communicate with us through email or other channels; or

  • otherwise voluntarily provide information to us.

Information may also be collected automatically through our website and associated technologies, including cookies, analytics tools, server logs and similar technologies.

In some circumstances, information may be received from third-party platforms, service providers or other lawful sources.

3. How we may use information

We may collect, hold, use and disclose information for purposes connected with our business and activities, including to:

  • respond to enquiries and communications;

  • operate, administer, maintain and improve our website;

  • operate, analyse and develop the Barrier Map;

  • understand how visitors interact with our website;

  • conduct research, analysis and business planning;

  • inform product research and development;

  • improve our products, services, website and communications;

  • communicate information about Nyra Naturals and its activities;

  • administer our relationships with customers, suppliers, contractors, professional advisers and other parties;

  • prevent or investigate misuse, fraud, security incidents or other unlawful activity;

  • establish, exercise or defend legal rights;

  • comply with legal, regulatory, reporting and record-keeping requirements; and

  • carry out other purposes permitted or required by applicable law.

Where required by law, we will obtain consent before using personal information for a purpose that requires consent.

4. The Nyra Naturals Barrier Map

The Barrier Map is intended to help Nyra Naturals understand practical barriers people experience in accessing or maintaining meaningful nutrition.

Information submitted through the Barrier Map may include broad location information, selected barrier and context categories, and written responses voluntarily provided by users.

Please do not submit through the Barrier Map:

  • your full name;

  • your precise residential or workplace address;

  • medical records or detailed health information;

  • financial information;

  • government identification information;

  • passwords or account credentials;

  • information identifying another person without appropriate authority; or

  • other sensitive personal information that is not reasonably necessary for the purpose of the Barrier Map.

Nyra Naturals may analyse Barrier Map submissions individually or in aggregated or de-identified form for research, analysis, product development, business planning, insights and communications.

Nyra Naturals may, where appropriate, moderate, edit, de-identify, aggregate, decline to publish or remove Barrier Map submissions.

Submission of information through the Barrier Map does not guarantee that the submission will be published or used.

Where Nyra Naturals wishes to publicly identify an individual in connection with a submission, we will seek appropriate permission where required.

5. Anonymous and pseudonymous interactions

Where lawful and reasonably practicable, you may interact with Nyra Naturals without identifying yourself or by using a pseudonym.

There may be circumstances where we require sufficient identifying or contact information to respond to an enquiry, provide a requested service, comply with legal requirements or properly administer a particular interaction.

6. Cookies, analytics and website technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, analytics and user experience.

These technologies may collect information about your device and use of the website.

Some functionality may be provided by third-party technology or service providers, which may collect or process information in accordance with their own terms and privacy practices.

You may be able to restrict or disable cookies through your browser or device settings. Doing so may affect the availability or operation of some website features.

7. Marketing communications

Where permitted by law, Nyra Naturals may send commercial electronic communications about our business, products, developments, activities or other relevant matters.

Australian spam law generally requires consent before commercial electronic messages are sent, together with accurate sender identification and a functional unsubscribe facility. Consent may be express or, in certain circumstances, inferred. ACMA

Where applicable, you may opt out of marketing communications using the unsubscribe facility provided in the communication or by contacting us.

Opting out of marketing communications does not necessarily prevent Nyra Naturals from sending non-marketing communications where those communications are otherwise permitted or required.

8. Disclosure of information

Nyra Naturals does not sell personal information as part of its ordinary business activities.

We may disclose personal information where reasonably necessary for our business operations or permitted or required by law, including to:

  • website, hosting and technology providers;

  • cloud computing and data storage providers;

  • analytics and communications providers;

  • email and business software providers;

  • contractors and service providers;

  • professional advisers, including accountants, lawyers and consultants;

  • insurers and financial institutions where relevant;

  • government bodies, courts, regulators, law enforcement agencies or other authorities where required or permitted by law; and

  • other parties where you have authorised the disclosure or the disclosure is otherwise lawful.

Third-party providers may process information subject to their own terms, privacy policies and legal obligations.

Nothing in this Privacy Policy is intended to restrict a disclosure that Nyra Naturals is authorised or required to make by law.

9. Overseas processing and disclosure

Nyra Naturals may use technology, cloud, website, communications and other service providers whose systems, personnel or infrastructure are located outside Australia.

As a result, information may in some circumstances be processed, stored or disclosed outside Australia.

The countries involved may vary depending on the services and infrastructure used by Nyra Naturals.

Where Australian privacy law imposes requirements on Nyra Naturals in relation to an overseas disclosure of personal information, we will take the steps required by applicable law.

For APP entities, APP 8 can require reasonable steps before disclosure to an overseas recipient and can, subject to exceptions, make the Australian entity accountable for certain conduct of that recipient. OAIC

This section will be updated where appropriate as our service-provider arrangements develop and where it is practicable or legally required to identify particular overseas locations.

10. Storage and security

Nyra Naturals may hold information electronically or through service providers used in connection with our business.

We use security and organisational measures that we consider appropriate having regard to the nature of the information and circumstances in which it is held.

However, internet transmission, electronic storage and online services involve inherent security risks. No method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, while we take appropriate measures where required, Nyra Naturals cannot guarantee the absolute security of information transmitted through the internet or stored electronically.

You should take appropriate care when deciding what information to send to us electronically.

11. Retention

We may retain information for as long as reasonably necessary for:

  • the purposes for which it was collected;

  • legitimate business and operational requirements;

  • research and analysis;

  • security and fraud prevention;

  • record-keeping;

  • resolving or managing disputes;

  • establishing, exercising or defending legal rights; or

  • complying with applicable legal or regulatory requirements.

Where appropriate and reasonably practicable, information that is no longer required may be deleted or de-identified, subject to applicable legal requirements and legitimate retention needs.

Information may also remain temporarily in backups or archival systems following deletion from active systems.

12. Access and correction

You may contact Nyra Naturals to request access to personal information we hold about you or to request correction of information you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We may request information reasonably necessary to verify your identity before processing a request.

Access or correction may be subject to limitations or exceptions permitted by applicable law.

Where applicable law requires us to provide reasons for refusing a request, we will do so.

13. Privacy enquiries and complaints

If you have a question, concern or complaint regarding Nyra Naturals' handling of personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We may request further information where reasonably necessary.

We will consider privacy complaints and respond within a reasonable period having regard to the nature and complexity of the matter.

Where the Privacy Act applies and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner — Privacy complaints

14. Third-party websites and services

Our website may contain links to, embeds from, or functionality provided by third-party websites and services.

Those third parties may have their own privacy practices and terms.

Except to the extent required by applicable law, Nyra Naturals is not responsible for the privacy practices, security or content of independent third-party websites or services.

We encourage you to review the applicable privacy information before providing personal information to a third party.

15. Children

Our website and services are not specifically directed at children.

We do not knowingly seek to collect unnecessary personal information from children through the Barrier Map or general website features.

If you believe a child has provided personal information to Nyra Naturals in circumstances where it should not have been collected, please contact us so that we can consider appropriate action.

16. Changes to this Privacy Policy

Nyra Naturals may amend this Privacy Policy from time to time, including to reflect changes to our business, website, technology, information-handling practices or applicable law.

The current version will be published on our website and will display the date on which it was last updated.

Your continued use of our website following an update does not limit any rights you may have under applicable law.

17. Contact

Privacy enquiries, access or correction requests, and privacy complaints may be directed to:

Nyra Naturals Pty Ltd
Melbourne, Victoria, Australia
Email: info@nyranaturals.com.au
Website: nyranaturals.com.au